FAQs

What do I get with my membership?

Enjoy the luxury of a gym which provides you with premium facilities at a low cost. With fun filled classes from day to night. Some clubs may even offer you a sauna and steam room to relax after your workout.

*Please note that facilities vary from club to club.

Can I use other clubs?

In some instances we can provide a multi-club membership. Please enquire in club about any multi-club options.

Please note; This option is not available with our partnership clubs (local authorities, trusts, schools and colleges)*.

*Members using a Durham County Council club can get a membership that includes use of multible DCC sites for an additional price.

How do I book a class?

Simply log onto your account and in your Lifestyle Portal you will have access to booking a class in your club. Then you will be ready to work up a sweat!

How do I cancel my membership?

We hope you don’t need to! But, to cancel your membership you should e-mail your club and request a cancellation. We will be sorry to see you go. Alternatively you can give us a call to see if we can help you with anything before you decide to leave! If you pay by direct debit, please do not cancel your direct debit with the bank before being authorised to do so as this may incur charges for failed collections.

I've got a question about fitness...

No question is a silly question! Any queries you may have can be answered by our clubs. Find your local club on our ‘Contact Us’ page which will provide you with the contact details you need.

How do I report an issue?

We hope you don’t, but if you have any issues please refer to our ‘Contact Us’ page where you can find the club information you need to report your issue.

Why do your membership prices vary so much?

We want to give you as many options as possible so that your membership works around your lifestyle. Whether that’s a contract with no commitments or you simply want to pay the annual fee. We provide you with a choice to suit your needs. The costs also vary between the types of clubs we have, including our partnerships clubs where the product offering is different and may include swimming for example. The prices are set by the local authorities.

Do I need to do anything to get started once I have joined online?

No! Just grab your gym kit and head down to your local club and enjoy the use of our facilities. Club staff will then be able to set up your access control into the club (this could be facial recognition or a fingerprint depending on the site you have joined). If you need to contact your club, their contact details will be available on the club page of the website. Make sure to visit during selected hours for your first sesion, and have a happy workout!

How do I login?

If you have joined online, head to our login page and simply enter your email. Then, enter your unique PIN and let your Lifestyle Fitness journey begin! Please note that the class booking system is only available at participating clubs.

What happens if I have lost a personal belonging in the gym?

Members are solely responsible for their own belongings whilst visiting Lifestyle Fitness, and Lifestyle Fitness accept no responsibility for any loss or damage to personal property. If a personal effect or belonging is found and handed in, we will always endeavour to return any articles of lost property to the owner, however we do not take responsibility for any item held in lost property. If the item is held in lost property for over one month, then the item may be removed or destroyed.

What footwear can I wear?

Appropriate footwear is stated upon entrance to each facility. Generally, no spiked, studded or bladed footwear is permitted in indoor facilities and no flat-soled shoes on outdoor artificial pitches.

How do I split the cost between my players?

When completing your booking online, select the PaySplit option and enter the number of players. This will generate you a link to share with your group and allow them all to make their individual payment

I’m interested in booking a Corporate Event with you. Can I do that?

Yes! For any commercial or corporate events, please contact your local Club directly.

Can I manage my upcoming bookings?

All bookings can be managed through the online portal, which can be found here. Be sure to use the same email address associated to your bookings when registering.

Do you host Children’s Birthday Parties?

Yes, we work with a number of partners to supply a fun-filled day they’ll never forget. Speak to your local Club for party providers available in your area.

How do I make a block booking?

All Block Bookings must be made directly with your local Club or by using the enquiry form found on the Club page.

What are the cancellation terms?

We offer a 48-hour notice period on all single and multi-booking cancellations. If this falls outside the required notice period, then the full booking price will apply. No cancellations will be accepted within the Block booking period. It is the responsibility of the booking applicant to ensure that each session is paid for irrespective of use or not.

What happens if there are adverse weather conditions?

Lifestyle Fitness has the right to cancel bookings due to severe weather conditions, vandalism or operational issues making the facility unsafe and will notify the booking as soon as the decision is made. If the booking cancels without the centre deeming the facilities unsafe; the booking will be charged as normal.

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