FAQs

Gym FAQs

What do I get with my membership?

Enjoy the luxury of a gym which provides you with premium facilities at a low cost, including a range of classes to fit your schedule. Some clubs may even offer you a sauna and steam room to relax after your workout.

*Please note that facilities vary from club to club.

How do I login?

Head to our login page and simply enter your email and your unique PIN.

Do I need to do anything to get started once I have joined online?

We recommend booking a Welcome Session if this is your first time as a Lifestyle Fitness member! Club staff will then be able to set up your access control into the club (this could be facial recognition or a fingerprint depending on the site you have joined) and give you a fitness plan of action that's tailored to your goals and motivations for training. If you need to contact your club, their contact details will be available on the club page of the website.

Make sure to visit during selected hours for your first sesion!

How do I book a class?

Simply log onto your account and in your Lifestyle Portal you will have access to book a class at your club. If you need to cancel your class, please give as much notice as possible by contacting your club. Frequent non-attendance and late canellations of booked classes could lead to a temporary ban on class booking for your membership.

How do Junior Gym Memberships work?

We offer tailored Junior Gym memberships for ages 11-15 that combine fun, expert guidance, and flexibility. Our Junior members have the option to train solo, with friends, or alongside family. Junior members are only permitted within the gym at allocated times, with some sessions requiring parental supervision. 

Please see your local club page for information on Junior Gym hours.

How can i ask a general fitness question?

No question is a silly question! Any queries you may have can be answered by our clubs. Find your local club on our ‘Contact Us’ page which will provide you with the contact details you need. You can also book a meeting with a PT or arrange for a complimentary Gym Programme via the 'My Account' section of the website.

What happens if I have lost a personal belonging in the gym?

Members are solely responsible for their own belongings whilst visiting Lifestyle Fitness, and Lifestyle Fitness accept no responsibility for any loss or damage to personal property. If a personal effect or belonging is found and handed in, we will always endeavour to return any articles of lost property to the owner, however we do not take responsibility for any item held in lost property. If the item is held in lost property for over one month, then the item may be removed or destroyed.

How do I report an issue?

We hope you don’t, but if you have any issues please refer to our ‘Contact Us’ page where you can find the club information you need to report your issue.

Can I freeze my membership?

We allow temporary freezes of membership for a variety of reasons, including medical, relocation, pregnancy, and redundancy. We may also consider a temporary freeze for other extenuating circumstances. If required, please contact your club via email to discuss options to freeze your membership.

How do I cancel my membership?

We hope you don’t need to! But, to cancel your membership you should e-mail your club and request a cancellation. We will be sorry to see you go. Alternatively you can give us a call to see if we can help you with anything before you decide to leave!

Sports FAQs

Can I manage my upcoming bookings?

All bookings can be managed through the online portal, which can be found here. Be sure to use the same email address associated to your bookings when registering. Singular bookings can be made up to two weeks in advance.

How do I make a block booking?

We offer a variety of block bookings options, from single-blocks to multi-blocks, All block bookings must be made directly with your local Club or by using the enquiry form found on the Club page.

How do I split the cost between my players?

When completing your booking online, select the PaySplit option and enter the number of players. This will generate you a link to share with your group and allow them all to make their individual payment

What footwear can I wear?

Appropriate footwear is stated upon entrance to each facility. Generally, no spiked, studded or bladed footwear is permitted in indoor facilities and no flat-soled shoes on outdoor artificial pitches.

What are the cancellation terms?

We offer a 48-hour notice period on all single and multi-booking cancellations. If this falls outside the required notice period, then the full booking price will apply. No cancellations will be accepted within the Block booking period. It is the responsibility of the booking applicant to ensure that each session is paid for irrespective of use or not.

What happens if there are adverse weather conditions?

Lifestyle Fitness has the right to cancel bookings due to severe weather conditions, vandalism or operational issues making the facility unsafe and will notify the booking as soon as the decision is made. If the booking cancels without the centre deeming the facilities unsafe; the booking will be charged as normal. If Lifestyle Fitness deems the facilities unsafe, we will endeavour to rearrange sessions where necessary or offer a full refund for the session.

Do you host for corporate events or children’s birthday parties?

Yes, we work with a range of partners to support both children’s birthday parties and corporate or commercial events, helping to create a fun and memorable experience for every occasion.

Simply speak to your local Club to find out which party providers and event options are available in your area.