FAQs

  • 1.
    What do I get with my membership?

    Enjoy the luxury of a gym which provides you with premium facilities at a low cost. With fun filled classes from day to night. Some clubs may even offer you a sauna and steam room to relax after your workout.

    *Please note that facilities vary from club to club.

  • 2.
    Can I use other clubs?

    Feel free to use a club of your choice with our multi-gym membership at £24.99 (one off joining fee £30.00).

    Please note; This option is not available with our partnership clubs (local authorities, trusts, schools and colleges).

  • 3.
    How do I book a class?

    Simply log onto your account and in your Lifestyle Portal you will have access to booking a class in your club. Then you will be ready to work up a sweat!

  • 4.
    How do I cancel my membership?

    We hope you don’t need to! But, to cancel your membership please call Harland’s on 01444 449171 or email their team on c.service@harlandsgroup.co.uk. We will be sorry to see you go. Alternatively you can give us call to see if we can help you with anything before you decide to leave!

  • 5.
    I’ve got a question about fitness…

    No question is a silly question! Any queries you may have can be answered by our clubs. Find your local club on our ‘Contact Us’ page which will provide you with the contact details you need.

  • 6.
    How to I report an issue?

    We hope you don’t, but if you have any issues please refer to our ‘Contact Us’ page where you can find the club information you need to report your issue.

  • 7.
    Why do your membership prices vary so much?

    We want to give you as many options as possible so that your membership works around your lifestyle. Whether that’s a contract with no commitments or you simply want to pay the annual fee. We provide you with a choice to suit your needs.

    The costs also vary between the types of clubs we have, including our partnerships clubs where the product offering is different and may include swimming for example. The prices are set by the local authorities.

  • 8.
    Do I need to do anything to get started once I have joined online?

    No! Just grab your gym kit and head down to your local club and enjoy the use of our facilities. Have a happy workout!

  • 9.
    How do I log in?

    If you have joined online, head to our login page and simply enter your username (or email) which will start with the word ‘memberW’ followed by an 8 digit number. Then simply enter your password and let your Lifestyle Fitness journey begin!

    Please note that the class booking system is only available at participating clubs.